With her unmistakably upbeat, friendly attitude, it’s fitting that Jenny Kelley calls herself a "cheer-leader" to fellow nurses. Jenny is a clinical care supervisor in Ambulatory Services, mentoring her colleagues to develop their clinical skill and competency. She believes that offering support and gratitude to staff is how to keep them engaged and doing their best work. "I am always telling other nurses and staff, ‘Thank you for the work that you do.’ " Jenny spreads positive energy in all her interactions, not only by helping her colleagues feel supported but also by encouraging patients to look forward and not focus on sad experiences. "You need to figure out what the patient wants and what works for them and then help them achieve that."