Anticipating Your Needs
"I promise to anticipate your needs before you even know you have them." By being fully present for patients and putting their needs first, Priscilla Aguilar performs her duties as a member of our Registration staff while providing the best possible customer service. When patients and families arrive at our Emergency Department in a health crisis, the last thing on their minds is talking about insurance and demographic information. A simple gesture like offering a blanket for warmth, or water for refreshment, can help ease their anxieties and transform an ordinary healthcare experience into one that they will never forget. This focus on the patient’s needs enables Priscilla to better do her job. "I am always aware of the situation and recognize that every patient is different."