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FOI Angela Hanke Photo


First Impressions

Paramedic Angela Hanke and her colleagues in Hennepin EMS work on the front line of patient care. They are the first to respond when an accident or incident occurs in the community, performing life-saving medical services to stabilize patients on their way to the hospital. As first responders, they also have the first opportunity to create a connection with the patient and family and establish them as partners on the care team. For Angela, this relationship starts by listening to their needs, explaining what’s happening and what they can expect, and supporting them in their decisions. And most importantly, “It means showing them I care no matter what the call.”

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