Your poison expert
Residents in Minnesota, North Dakota, and South Dakota who call 1-800-222-1222 for help in a poison emergency are routed to the Poison Center at HCMC – and to a poison expert like Laurie Willhite. Laurie is a pharmacist who provides assessment, treatment plans, and follow-up for poison cases. "Callers are often anxious and it is our job to help people through that, gather information, and make good decisions." In 2014, Laurie and her colleagues provided immediate help to 64,454 callers. Many of these cases are safely managed at home, reducing unnecessary and expensive emergency room visits. Success comes from clear and open communication. By building connections with her callers over the phone, Laurie obtains the information she needs to help poisoned patients.