Proactive for Patients
"Hola, me llamo Edna. ¿Cómo le puedo ayudar?" Patient Representative Edna Martinez is skilled in responding to patients’ and families’ concerns and ensuring that their experiences at HCMC are exceptional. But what Edna finds most rewarding about her job are the times when she is not only reacting to concerns, but also being proactive about them. The work she is most proud of is when she has visited with patients and their families to talk about a specific issue or concern, only to identify another need that they may have hesitated to mention—a need that, once met, changes their experience entirely. For Edna, the best encounters are those in which she can help the patient and family feel well cared for.