Care You Can’t Measure
Small differences can be immeasurable. Joan Hagen learned this simple lesson firsthand through her own family's health care experiences, and she has applied it to her position as a Radiology Technologist ever since. So, when Joan takes patients back for procedures, she makes sure their families have a chance to say "I love you" first. The small gesture is an immeasurable boost for patients and families, and a good example of how to partner with them in a simple way and keep them at the center. Joan knows that affirmation and assurance go a long way towards a healing experience and she always makes time for them.