The Little Things
When it comes to a newborn's health, nurse Kallie Graham knows that close contact with family is just as important as excellent clinical care. But in the Newborn Intensive Care Unit, where babies are surrounded by intimidating machines and families worry about the harmful effects of the slightest touch, making those connections can be difficult. Kallie makes sure they happen by involving families with the little things and showing them what a big difference they can make—in a word, by keeping them at the center. "I love seeing how parents look when they realize they can do it, that they can care for their premature baby."