About my bill
You are ultimately responsible for paying your bill, but we are here to help you through the process.
Types of bills
It is important for you to know that you may receive two bills in the mail:
- HCMC Bill: You will receive an HCMC bill for the facility portion of your stay or visit, including lab and X-ray, surgery, room and board if you were an inpatient, and other services.
- Professional Fee: If your visit included meeting with a provider you may be billed separately for those services. This bill will state "Physicians of Hennepin County Medical Center" at the top.
Paying your bill
Payment is due within 30 days. We accept cash, checks, and most major credit cards. You can pay by mail, telephone, online, or in-person by visiting the Blue 1 Lobby payment window (B1.113) on our downtown campus. The window is conveniently located right next to the Blue Information Desk. Bilingual (Spanish-speaking) staff are available. Open Monday through Friday, 8 am to 4:30 pm.
If you have questions about your bill, please call Customer Service at 612-873-3073.
Concerned about paying your bill? We can help.
If you are concerned about paying your bill, please let us know. A financial counselor can help you explore financial assistance programs that may be available to you. Call 612-873-2767.
What your payments are used for
The payments HCMC receives from patients or their insurance companies or public programs are used to keep our medical center and mission alive. HCMC is owned and operated by Hennepin Healthcare System, Inc., a public subsidiary corporation owned by Hennepin County. Most of our funding comes from payments for health care services.