About My bill
You are responsible for paying any balance left on your account after insurance, co-payments, pre-payments, and/or deposits have been made.
Types of Bills
It is important for you to know that you may receive two bills in the mail:
- HCMC Bill: You will receive an HCMC bill for the facility portion of your stay or visit, including lab and X-ray, surgery, room and board if you were an inpatient, and other services.
- Professional Fee: If your visit included meeting with a provider you may be billed separately for those services. This bill will state "Physicians of Hennepin County Medical Center" at the top.
Paying My Bill
Insured Patients – Patients with insurance will receive a bill for any balances that are determined your responsibility by your insurance company, which may include co-pays, deductibles, non-covered services, and coinsurance balances.
Uninsured Patients – Patients without insurance will receive a bill for the total charges minus any Hennepin Plan discounts if applicable.
Visit us at our downtown campus for payments and billing questions
Blue building: 1st floor, Mon-Fri 8AM – 4PM
Shapiro building: 8th floor, Mon –Fri 8AM - 4:30PM
Purple Building: 1st floor Registration Zone, Mon – Fri 8AM – 4:30PM
Pay by phone and billing questions
Please contact us at 612-347-5001
Office Hours: Monday - Thursday 8AM - 6PM, and Friday 8AM - 5PM
What Your Payments Are Used For
The payments HCMC receives from patients or their insurance companies or public programs are used to keep our medical center and mission alive. HCMC is owned and operated by Hennepin Healthcare System, Inc., a public subsidiary corporation owned by Hennepin County. Most of our funding comes from payments for health care services.