HCMC ED P.E.E.R. Program

Patient Experience and Enrichment Representative Program

Questions? EDpeercoordinator@hcmed.org

What is the Hennepin County Medical Center Emergency Department Patient Experience and Enrichment Program?

The PEER Program is a progressive approach to improve the relationship between caregivers and patients. The PEER Program allows individuals to use their skills, experience and training to assist the HCMC Emergency Department in a variety of assignments and projects that are of importance to our patients. In the face of growing demands for service, the assistance of our PEER members is a vital component of the patient experience.  The PEER position is a personally rewarding and valuable experience for participants.

The PEER Program Position

As a HCMC ED PEER Program member, you will be assigned to work in any area of the Department where your training skills will be beneficial to the organization. These assignments may include:

• Assisting in the Pediatric ED
• Assisting in Team Centers
• Placing patients into rooms
• Rounding on patients
• Answering call lights
• Leadership opportunities within the P.E.E.R. program

Why choose the PEER Program and Hennepin County Medical Center?

In comparison to other hospital Emergency Department volunteer programs in the Twin Cities, the PEER program offers a more inclusive immersion into the environment of an Emergency Department. Hennepin County Medical Center is Minnesota’s premier Level 1 Trauma Center and had 102,211 Emergency Services visits in 2009. The PEER program will encompass approximately 200 volunteers who will work in different areas throughout the Emergency Department. Program participants will meet with staff members at shift change and be assigned to one of five areas in the department for their shift on a given day. Participants will work closely with staff, patients and other volunteers in the Emergency Department. The PEER program allows volunteers the flexibility to schedule their own shifts and not conform to a recurring, weekly shift. The program will work closely with the RA program and the Volunteer Program of the hospital.

Requirements

HCMC ED PEER Program members will be required to work at least 12-16 hours a month, attend a monthly training meeting, maintain a work schedule at the Member Office, stay current on mandatory training, and provide your uniform (minimal $10.00 fee for hospital required polo shirt).

Qualifications

• High school diploma or G.E.D.
• 18 years of age at time of application
• No felony convictions.  Must successfully pass a background investigation.
• A health screening must be completed and sent in with your application.

Selection Procedure

The selection process shall consist of an application, two letters of reference and a background check.  Interviews with the PEER Program Coordinator and Volunteer Services will follow. The program will be explained in detail and the applicant will have the chance to decide whether to participate.

Training

Newly appointed HCMC ED PEER Program members will be required to attend HCMC Hospital Orientation and ED PEER specific orientation scheduled by the Program Coordinator.

Application Process

Step One:

• Fill Out Online Application
• Complete Health Screening - and mail to address below:
• Two letters of reference, Confidentiality and Background Check- and mail to address below:

  
  

  ED P.E.E.R. Coordinator

  701 Park Avenue

  Mail CodeR2

  Minneapolis, MN 55415

  EDpeercoordinator@hcmed.org

Step Two:

Once ALL paperwork is received we will contact you for an interview.